Thank you for visiting HolsterGuy.com, here you will find information about our Policies.
2. When you order we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process your order and notify you of your order status.
3. We may use your information to occasionally send you new product announcements, special offers and new services to our website. If you would rather not receive this information, e-mail us at Sales@holsterguy.com or call us toll free at 1-866-612-1961.
4. We welcome your questions and comments about privacy. Please send e-mail's to Sales@holsterguy.com or call us toll free at 1-866-612-1961).
HolsterGuy.com guarantees all our products against defects in materials and craftsmanship for the reasonable life of the product. If a claim is made and upon our examination of the item in question, we determine the defect or broken part is not the fault of the product user, we will gladly exchange the defective item at no charge to the customer. Each of our products are intended for a specific use, claims for damage or loss while using our products improperly with other property or the product user shall not exceed the cost of the original purchase price.
HOW TO ORDER:
1) On-line shopping cart
2) FAX: 253-826-3321 / Order Form
3)Telephone: Toll Free 1-866-612-1961 / Local 206-276-5680
We strive to provide competitive and current prices on our website. All sales are (USD), U.S. Dollars. Because of various factors all prices are subject to change without notice. HolsterGuy.com shall have the right to refuse or cancel any orders placed at the incorrect price. You will have an option to purchase your item(s) at the correct price.
Currently we ship all packages via USPS, usually within 5 days from receiving orders. History has shown most orders ship within 24 hours. If ship date is expected to be longer you will receive an e-mail regarding your new scheduled ship date.
Over Night and & 2 Day Air services are available, but these services do not constitute the items are available for shipping. Before choosing either of these options please call first to make sure items are in stock. Thank you :)
International orders are welcome, our system requires all international customers to supply us with a good ship to address and then request shipping cost to address given. Once we have your total costs for Product and shipping, we will send a money request via PayPal. After payment has been received we will ship UPS and e-mail tracking information. In the event UPS does not service your area, we will ship USPS.
The availability information on our site is the most current information we have. Since errors do occasionally occur this information does not constitute a guarantee of availability. If an item, you have ordered is not available for shipment we will do our best to let you know in a timely manner. Anticipated delivery dates are dependent upon many factors, sometimes beyond our control, and are subject to change.
Holsterguy.com has access to thousands of items, we strive to bring a large assortment of items to our customers. On occasion we are requested to purchase items not available on our website. We do so willingly to please our customers, but it's agreed by both parties if you request a special-order item, and find out you’re not satisfied with the product, Holsterguy.com is not obligated to refund you on items purchased (all sales are final on special order items).
If you would like to change an existing order you may do so. It must be done before the item has been shipped. You can do this by calling us at 1-866-612-1961. Order changes sent via e-mail may not be received and processed in time.
Returns are gladly welcome. We realize that occasionally online purchases need to be returned. Rest assured your covered, simply call us within seven days of receiving your order and let us know you're sending it back. A minimum 15% restocking fee applies to items being returned after 7 days, (30 DAYS FINAL). We will process your refund as soon as the items have been inspected, (what will not be refunded is the shipping charges). If you are exchanging for another item, Customer will be responsible for new shipping charges. Note: The item (s) being returned needs to be in new condition with original packaging or refund will not be granted.
To cancel an order, please call us at 1-866-612-1961 or e-mail us at email@example.com. If the order hasn't been shipped, we can cancel it for you. If the order has been shipped we will gladly accept a return, and a refund will be given (minus shipping & handle charges incurred TO and FROM), Note: The item (s) being returned needs to be in new condition with original packaging or refund will not be granted.
All wholesales orders are final, no refunds, no returns.
All claims arising from completed deliveries, shall not be refunded if the actual shipment has reached its destination address, and somehow did not make it into the customers hands for reasons of theft, mis delivery or bad address. It is the customers responsibility when ordering to make proper delivery arrangements. Insurance & Delivery confirmation services can be requested before shipment has been processed if you believe a safe delivery cannot be made at address given to Holsterguy.com
All international orders must call us at 1-866-612-1961 or e-mail us at Sales@holsterguy.com Since Dollar conversion, shipping costs and Delivery times will vary considerably it is our goal to personally handle each request as quickly and efficiently as possible.
WEB CONTENT, POLICY AND PRICING:
HGC reserves the right to change all Web Content, Policy and Prices without notice.
QUESTIONS, CONCERNS or OPINIONS:
If you are unable to get the answer to a question you might have about Products, Policy or Privacy/Security on our website, simply e-mail or give us a call @ 1- 866-612-1961 and we will try to do our best to resolve any concerns you may.
Gordon & Jackie Caldwell